Masala Cafe by Soorya

Terms and Conditions

Last Updated: 11-02-2025

Welcome to Spice Symphony by Soorya (previously Masala Cafe by Soorya). By accessing or using our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Products and Services

Spice Symphony by Soorya specializes in offering high-quality spices, flours, health mixes, beverages, and related products. We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

3. Pricing and Payment

All prices are listed in INR and are subject to change without notice.
We accept payments through UPI, Cash or Bank Transfer.
Orders are processed only after payment is successfully received.

4. Shipping and Delivery

Delivery timelines may vary based on location and shipping method.
We are not responsible for delays caused by third-party logistics partners.
Accurate shipping information is the customer’s responsibility. We are not liable for undelivered packages due to incorrect details provided.

5. Return and Exchange Policy

All sales are final. We do NOT accept returns or exchanges under any circumstances. For more details, please refer to our Return and Exchange Policy.

6. Intellectual Property

All content on our website, including text, images, logos, and product designs, is the property of Spice Symphony by Soorya and protected by applicable copyright and trademark laws. Unauthorized use of any content is strictly prohibited.

7. Limitation of Liability

Spice Symphony by Soorya is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our total liability is limited to the purchase price of the product.

8. User Conduct

You agree not to:

Use our website for unlawful purposes.
Transmit harmful code, viruses, or disruptive content.
Attempt to gain unauthorized access to our systems.

9. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India and any disputes arising out of our services/products shall be duly adjudicated by courts of competent jurisdiction at Chennai only, without regard to its conflict of law principles. The language for all legal proceedings shall only be in English.

11. Amendments

We reserve the right to update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.

12. Contact Information

For questions about these Terms and Conditions, please contact us:

Email: info@masalacafebysoorya.in
Business Hours: Mon-Sun 09 am - 09 pm

Thank you for choosing Spice Symphony by Soorya

Return and Refund Policy

Return and Exchange Policy

Last Updated: 11-02-2025

Thank you for shopping with Spice Symphony by Soorya (previously Masala Cafe by Soorya). We value your trust and strive to provide you with the highest quality products. Please read our Return and Exchange Policy carefully before making a purchase.

No Return or Exchange Policy

At Spice Symphony by Soorya, all sales are final. We do NOT accept returns or exchanges under any circumstances. This policy applies to all products, including but not limited to spices, flours, beverages, and health mixes.

Why We Have a No Return/Exchange Policy:

Hygiene and Safety: As we deal with consumable goods, maintaining the highest hygiene and safety standards is our top priority. Allowing returns could compromise the quality and safety of our products.
Quality Assurance: Every product is thoroughly inspected and carefully packaged before dispatch to ensure it reaches you in perfect condition.

Exceptions (If Applicable):

While we do not accept returns or exchanges, we are committed to customer satisfaction. If you receive:

A damaged product due to transit issues, or
An incorrect item that differs from your order,

please contact us within 48 hours of delivery with clear photos of the product, packaging, and invoice. We will review the case and, at our discretion, offer a replacement or store credit if applicable.

How to Report an Issue:

Email us at info@masalacafebysoorya.in with the subject line "Damaged/Incorrect Item - [Order Number]".
Attach clear images showing:
- The product condition
- The packaging (including shipping label)
- The invoice or receipt

Provide a brief description of the issue.

We will respond within 2-3 business days with the next steps.

Important Notes:

Requests submitted after 48 hours of delivery will not be considered.
Products damaged due to improper handling after delivery will not qualify for review.
We do not offer cash refunds under any circumstances.

Contact Us

If you have any questions about our policy, feel free to reach out:

Email: info@masalacafebysoorya.in
Business Hours: Mon - Sun 09 am - 09 pm

Thank you for understanding and supporting our commitment to quality and safety.

Spice Symphony by Soorya - Committed to Quality, Always.